We offer FREE standard UK mainland delivery on all orders over £50.
All orders placed before midday will be sent out same day on a 24 hour service.
Estimated delivery is 1-3 working days (mainland UK).
We use various couriers to ship items ordered to international addresses to help keep costs down. Our website automatically calculates this cost when you enter your address. We are constantly updating our shipping cost calculations in the website, but despite this they are subject to change after the point of purchase if there is a significant increased cost to us.
Our website will automatically remove VAT from your order if this is required to your address. You will receive an invoice showing no VAT after your order is completed.
The customer is responsible for all duties, charges and import taxes.
In the event of an order being returned to us, due to incorrect address information, a failed import tax / duty payment or for any other reason. We are not responsible for any costs involved in returning the item to us. We are not responsible for the cost of re-sending items. If your item is returned for one of these reasons and you would like a refund, this refund will be less any costs incurred in the process of returning the product to us, and we will not process the refund until the product is physically back with us.
If an extremely high shipping cost is encountered during the cart process, or no shipping option is available, we will need to do a custom shipping quote for you. Please email us through the contact page.
How we Deliver
Domestic orders are generally delivered either by DHL Parcel (UK Mail), or Royal Mail.
International orders are sent by various couriers, we do this to keep the cost as low as possible for the customer.
Delivery times are calculated in working days – i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after midday, please calculate your delivery time as if your order had been placed the following working day.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay nevertheless all goods will be delivered within 30 days.
Tracking Your Order
You can contact us by phone or email to track your order process at any time.
Domestic customers will receive a DHL link after their order has been shipped. This link will not work for International customers.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition, if you do not receive all your products or have an issue with your order please call or email. All damaged goods must be notified to CAMPER GLASS within 7 days.
All our items are covered by a 12 month limited warranty unless otherwise stated any perishable items such as fitting kits etc have a limited shelf life and may not last 12 months unused.
Please check your order carefully prior to fitting. We are not responsible for fitting/removal costs, if an item is faulty please get in touch as soon as possible before fitting the product. We have a very strict quality control system so do our utmost to ensure that this is avoided however all items MUST be checked BEFORE FITTING to avoid inconvenience to yourself.
All items need to be checked and we must be notified within 7 days if you suspect an item is faulty, DO NOT FIT A PIECE OF GLASS WITH DAMAGE, AS WE CAN NOT RECTIFY A PROBLEM ONCE FITTED.
We are not responsible for incorrect fitting, fitting instructions for the most popular windows we stock are available on the main page of our website.
Please make contact with us if you suspect an item is faulty and we will arrange for the item to be exchanged for you.
Camper Glass have a 14 day returns policy. If you are unlucky enough to have a faulty product please contact us by email: [email protected] quoting your order number and we will do our best to resolve any issues as quickly as possible. We are here to help but just like you we like to go surfing and mountain biking at the weekend!
If you contact us to make a return we will give you a returns number to write on the package to help us process your return most efficiently.
Your returned item must be in the original packaging and in a saleable condition for a full refund.