Shipping & Returns

UK Orders

*We offer standard (1-3 day) delivery to addresses in Zone A and B on the below map. If you want your goods delivering to Zone C or D, the website will calculate the additional cost at checkout and delivery times may be longer.

Estimated delivery is 1-3 working days (mainland UK).

Please note, if you receive a despatch email on a Saturday morning your goods will not be collected from our site by a courier until Monday.

Shipping costs are calculated based on the size and weight of the items on your order.

GET IT FASTER

If you select GET IT FASTER, we will do our best to make sure your order is dispatched same-day, on a next working day shipping label (midday cut off). We cannot guarantee next working day delivery however, due to the risk of courier errors/delays. LARGE ITEMS/ORDERS also cannot be put on a next day service. However, by selecting ‘Get it Faster’ your order will be jumped to the top of the queue for processing.

CUSTOMER SERVICE

Please note, when ordering products through our website, we do not hold any accountability to what is purchased. Our customer service team are there to help ensure you get the correct products ordered, yet errors in communication are possible so please ensure you are confident you have the right products for your van as we cannot take responsibility for incorrect website purchases.

COLLECTIONS

Our collection address is: Torque Rooms, Main St., Ashby Parva, Lutterworth LE17 5HS

After selecting ‘Collection’ during checkout, please allow a few hours minimum for us to prepare your order. You can only collect your order once you have received your ‘Ready to Collect’ email or text.

On arrival make your way to reception where a member of the team will assist with your order.

Orders can be only be collected between 9:00am and 5:00pm.

Please note: Our customer support team are no longer located at our Warehouse. If you have any questions regarding your order, our team can assist you via LiveChat on our website.

If your order is not collected within 48 hours we will refund the order minus our handling fee.

Large trade orders may be directed to collect from our warehouse.

International Orders

For international orders, all shipping rates and delivery times are shown on the cart / checkout page.

We operate on a midday cut off time for all delivery times, so if you order after midday (UK time) please calculate from the following day. All delivery times shown are in WORKING DAYS (excluding weekends).

In the rare case we are unable to send an item or your full order and have to refund you, we are not responsible for any losses due to exchange rate variation. We will always try and process orders as quickly as possible. It reduces this happening, but sometimes it is unavoidable.

Due to their size, large windows, such as Crafter, Boxer, Transit, Master and long wheel base glass have a very high shipping rate for international orders.

We use various couriers to ship items ordered to international addresses to help keep costs down. Our website automatically calculates this cost when you enter your address. We are constantly updating our shipping cost calculations in the website. However, despite this they are subject to change after the point of purchase if there is a significant increased cost to us. Of course we are always happy to cancel and refund your order should you not be pleased with this.

Unsendale Items

In the rare case we are unable to send an item or your full order and have to refund you, we are not responsible for any losses due to exchange rate variation. We will always try and process orders as quickly as possible to reduce this. Unfortunately though, sometimes it is unavoidable.

Our website will automatically remove VAT from your order if this is required to your address. You will receive an invoice showing no VAT after your order is completed.

The customer is responsible for all duties, charges and import taxes.

In the event of an order being returned to us, due to incorrect address information, a failed import tax/duty payment or for any other reason. We are not responsible for any costs involved in returning the item to us. We are not responsible for the cost of re-sending items. If your item is returned for one of these reasons and you would like a refund, you can get one! Although, this refund will be less any costs incurred in the process of returning the product to us. We will not process the refund until the product is physically back with us.

If an extremely high shipping cost is encountered during the cart process, or no shipping option is available, we will need to do a custom shipping quote for you. Please email us through the contact page.

How we Deliver

Domestic orders are generally delivered either by DHL Parcel (UK Mail), DPD or Royal Mail.

International orders are sent by various couriers, we do this to keep the cost as low as possible for the customer.

Delivery Times

Delivery times are calculated in working days – i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after midday, please calculate your delivery time as if your order had been placed the following working day.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control. Therefore, they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Nevertheless all goods will be delivered within 30 days.

Tracking Your Order

You can contact us by phone or email to track your order process at any time.

Domestic customers will receive a DHL link after their order has been shipped. This link will not work for International customers.

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or have an issue with your order please call or email. All damaged goods must be notified to CAMPER GLASS within 7 days.

Faulty goods

All our items are covered by a 12 month limited warranty unless otherwise stated. Any perishable items such as fitting kits etc have a limited shelf life and may not last 12 months unused.

Please check your order carefully prior to fitting. We are not responsible for fitting/removal costs. If an item is faulty please get in touch as soon as possible before fitting the product. We have a very strict quality control system so do our utmost to ensure that this is avoided. However, all items MUST be checked BEFORE FITTING to avoid inconvenience to yourself.

All items need to be checked and we must be notified within 7 days if you suspect an item is faulty. DO NOT FIT A PIECE OF GLASS WITH DAMAGE! WE CAN NOT RECTIFY A PROBLEM ONCE FITTED.

We are not responsible for incorrect fitting. We have produced fitting instructions for the most popular windows we stock. These are available on the main page of our website.

Please make contact with us if you suspect an item is faulty. We will arrange for the item to be exchanged for you.

We are not responsible for fitting costs or any other costs incurred by yourselves.

Returns

Camper Glass have a 14 day returns policy. If you are unlucky enough to have a faulty product please contact us by email: [email protected] quoting your order number. We will do our best to resolve any issues as quickly as possible. We are here to help but just like you we like to go surfing and mountain biking at the weekend!

If you contact us to make a return we will give you a returns number to write on the package. This helps us process your return in the most efficient way.