Privacy policy

Need to speak to us? Email support@camperglass.co.uk. Please include your order number where relevant.

Who is responsible for your information?

Camper Glass is a trading name of THQ Distribution Ltd, company number 08277310. We are the controller of personal information used to run this store. Our registered office is Unit 12 Bruntingthorpe Industrial Estate, Upper Bruntingthorpe, Lutterworth, LE17 5QZ.

For a privacy question or request, use our contact page or write to us marked Privacy request. We may need proportionate information to verify your identity before releasing or changing personal data.

What we collect

• Order and account details: your name, contact details, billing and delivery addresses, purchases, payment status and account information.
• Support information: messages, photographs you provide, fitment questions, returns and complaint records.
• Trade enquiries: business name, contact person, VAT details and the information provided in your application.
• Website and security information: IP address, browser and device information, login activity and cookies, depending on the service and your choices.
• Marketing choices and, where you submit them, reviews or other contributions.

We receive information from you, from use of the website and from service providers handling your payment, delivery or support request. We do not need your full card details in a support message; please do not send them.

Why we use it

• To fulfil your order or requested service: processing payments, arranging delivery or collection, managing your account and handling a return. The usual lawful basis is performance of our contract with you, or steps you request before a contract.
• To meet legal obligations: accounting, tax, responding to lawful requests and dealing with statutory consumer rights.
• To run and protect the business: proportionate fraud prevention, security, complaint management and service administration. Where we rely on legitimate interests, we consider the effect on your rights and whether our use is necessary.
• For optional marketing and tracking: consent where required, or another lawful basis only where the relevant rules permit it. You can change your choices.

If essential order information is not provided, we may not be able to process or deliver the order. Optional marketing consent is not a condition of buying from us.

Payments, deliveries and other providers

We share the information needed with providers supporting the service: payment processors, couriers, hosting and security providers, customer-support systems, accountants and professional advisers. Providers may act as processors on our instructions or as independent controllers, depending on their role.

Our new checkout is being prepared for Super Payments. The final payment methods and relevant provider privacy links will be confirmed before launch; legacy references to an unused payment provider should not be treated as a description of the new checkout.

Access within our team is for the work that needs it. A relationship between THQ brands does not automatically mean every brand may use your details for its own marketing. Any such use must have a lawful basis and be explained to you.

Marketing choices

Where you choose to hear from us, we use the contact details and preferences relevant to that choice. Each marketing email should give you a simple way to unsubscribe. You can also contact us to opt out. Order, delivery and essential service messages are separate from marketing.

We will not treat agreeing to purchase terms as blanket marketing consent. Where a permitted existing-customer marketing exception is used, its conditions must be met, including the opportunity to opt out when details are collected and in each message.

Cookies, analytics and embedded content

Our cookie policy explains cookies and similar technologies. Essential services such as your basket and login differ from optional advertising, analytics and embedded content. Where consent is required, optional technology must wait for your choice.

The final launch configuration and provider inventory are being checked. Your cookie settings should identify the services actually in use, rather than a list copied from the previous site.

Information handled outside the UK

Some providers may process information outside the UK. Where this is a restricted international transfer, we must use an applicable adequacy arrangement or appropriate safeguards, such as approved contractual protections, together with any required assessment. You can ask us about the safeguards relevant to your information.

The final provider locations and transfer arrangements must be confirmed before launch. We do not rely on the outdated EU–US Privacy Shield wording in the previous policy.

How long we keep it

We keep information for the purposes described here and for applicable legal requirements, then delete or anonymise it when no longer needed. Retention depends on the record: an order or tax record can need to be kept longer than an unanswered enquiry or a temporary basket.

Our launch review must confirm the actual periods used for orders, accounts, enquiries, reviews, security logs and backups, including WooCommerce deletion settings. We will also keep the minimum suppression information needed to respect a marketing opt-out. We will not promise an automatic deletion deadline that our systems do not implement.

Your rights

Depending on the circumstances, you can ask to access your personal information, correct it, erase it, restrict its use or receive certain information in a portable format. You can object to processing based on legitimate interests and object to direct marketing at any time. Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing.

These rights have limits: for example, a deletion request does not require us to remove records we must retain by law. We will explain any applicable exception. We normally respond within one month, subject to the lawful rules on verification and extensions.

Security and complaints

We use appropriate technical and organisational safeguards and review access to personal information. No online service can promise absolute security. If an incident creates a notification duty, we will follow the applicable legal requirements.

Please raise a concern with us so we can investigate. You can also complain to the Information Commissioner’s Office. You do not have to contact us first to exercise that right.

Keeping this notice up to date

We will update this notice when our services or practices change and provide additional notice where required. Material new uses of information need an appropriate lawful basis; changing this page alone is not permission to use your data in a different way.