Terms & Conditions

Need to speak to us? Email support@camperglass.co.uk. Please include your order number where relevant.

Who you are buying from

Camper Glass is a trading name of THQ Distribution Ltd, registered in England and Wales, company number 08277310. Our registered office is Unit 12 Bruntingthorpe Industrial Estate, Upper Bruntingthorpe, Lutterworth, LE17 5QZ. Our VAT number is GB151833519.

Need to contact us? Use our contact page or write to our registered office. Please include your order number if you have one. Collections take place at the address in your collection confirmation, not at our registered office.

Consumers and trade customers

You are a consumer if you are buying wholly or mainly for personal use. The consumer protections below apply to those purchases, including online orders collected in person. A trade account label does not, by itself, decide whether you are a consumer.

If you are buying for your business, any separately agreed trade terms also need to be read alongside your order. The consumer change-of-mind cancellation right does not generally apply to business purchases. Nothing here removes rights that cannot lawfully be excluded.

Choosing the right glass

Check the vehicle generation, body length, door arrangement and fitting position against the product description before ordering. If you are unsure, ask us first. We will help you understand the options, and we remain responsible for the accuracy of our descriptions and advice where the law requires.

Inspect and dry-check the glass before cutting the vehicle or applying adhesive. Do not fit damaged glass. Follow the product instructions, use suitable fitting materials and seek a competent installer where needed. Incorrect installation can cause damage.

Prices, payment and order acceptance

The checkout shows the price, applicable tax and delivery charge before you pay. Optional charges require your agreement. Any trade-only price display should make clear whether VAT is included.

An order acknowledgement confirms that we have received your order. Our proposed acceptance point is the dispatch confirmation, or the ready-to-collect confirmation for collection orders. If we cannot accept an order, we will explain and return any payment taken.

If we spot a genuine price or stock error, we will contact you rather than charge a different amount without permission. Once a contract has been accepted, we will not unilaterally increase the agreed price.

Payment methods available for your order are shown at checkout. A payment provider may also have terms covering its service; these do not replace your rights against us as the seller.

Help identifying a payment

If you think a payment relates to a Camper Glass order but do not recognise it, contact us with the payment date, amount and any order number you have. We will help check it against our records. Please do not send your full card details, security code or banking password. If you suspect an unauthorised payment, contact your bank promptly.

Delivery and collection

Our delivery and returns page explains the available services. Delivery estimates are not guaranteed appointments unless we expressly agree one with you. For consumer orders we will deliver within 30 days unless a different period is agreed. If delivery is late, your statutory cancellation and refund rights still apply.

For consumer deliveries arranged by us, we remain responsible for the goods until you, or a person you nominate, takes physical possession. A different rule can apply if you independently appoint a carrier that we did not offer.

Cancellations, faults and refunds

Most consumer online orders can be cancelled without giving a reason within 14 days after delivery, with a further 14 days to return the goods. There are limited legal exceptions for genuinely bespoke goods and certain other products. Standard glass selected for a particular vehicle is not automatically bespoke.

Faulty, misdescribed or unsuitable goods may give you rights to a refund, repair or replacement. Please read delivery and returns for the process. Our warranty and any Price Promise are additional offers, not replacements for your legal rights.

Handling fee for our extra returns offer

If you request a change-of-mind return after your statutory cancellation period has ended, but within our additional 30-day returns offer, a £4.99 handling fee applies per return, not per item. We deduct this from your refund. It is separate from any direct return delivery cost you are responsible for.

This fee does not apply to statutory cancellations, or to returns for faulty, damaged, incorrect or misdescribed goods. If you tell us you are cancelling within your statutory cancellation period, we will not charge the fee just because the goods arrive back later. Any legally extended cancellation period is also protected.

We only apply the fee where it was clearly disclosed as part of the returns terms before you placed your order. We will not add it retrospectively to existing orders. Your statutory rights are unaffected.

Discounts and promotional offers

Promotional discounts apply only to eligible products and customers, and to orders placed during the advertised offer period. Any exclusions, eligibility requirements and closing date will be stated alongside the offer or within these terms and conditions.

Offers cannot be applied retrospectively to orders placed before the promotion starts. We do not refund price differences or provide credits solely because a product is subsequently reduced in price.

Orders placed after the advertised closing date are not eligible for the expired offer. Adding products to your basket or requesting a quotation during the offer period does not reserve the promotional price. Your order must be submitted before the stated deadline.

Unless expressly stated otherwise, promotional discounts cannot be combined with other discount codes, offers or separately agreed trade pricing. Delivery charges are excluded unless the promotion specifically includes them.

These terms do not affect your statutory rights, including applicable cancellation rights, or any separate Price Promise we have expressly agreed applies to your order.

2026 Autumn Sale Period: 1/10/26 17:15:00 until 15/10/2026 23:59:59

Our responsibility to you

We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else the law says we cannot exclude. Consumer rights to goods of satisfactory quality, fit for an agreed purpose and as described are unaffected.

Where we breach a consumer contract, we are responsible for loss or damage that is a foreseeable result of that breach or our failure to use reasonable care and skill. Please give us a chance to investigate a problem and agree the appropriate remedy. If an issue becomes apparent after fitting, contact us before arranging removal, refitting or other paid work so we can assess it and agree the next steps. Any claim for related costs will be assessed individually, with supporting evidence.

Using the website

Our product descriptions, photographs, branding and other website material belong to us or their respective owners. You may use the site to research and place orders, and keep a copy of the information relating to your purchase. Other reuse needs permission unless the law permits it.

Please do not misuse the site, attempt unauthorised access or submit unlawful material. Vehicle names and trademarks identify compatibility; they do not imply manufacturer endorsement.

Your information

Our privacy policy explains how we use personal information. Our cookie policy explains website cookies and your choices. Buying from us is not automatic consent to marketing from every THQ brand.

If something is not right

Contact us with your order number, what has happened and the outcome you are looking for. We will investigate and explain our response. We’ll work with you to understand the issue and reach a fair outcome based on the facts and our legal responsibilities. If we cannot agree, we’ll explain our decision and provide any further information required by law. We may challenge claims where the evidence does not support them.

These terms are governed by English law. This does not affect any mandatory consumer protections or rights to bring proceedings locally that apply where you live.

Some images across our website are used for illustrative purposes. Please refer to the photographs on individual product pages for the actual product; diagrams are provided for guidance only. If you’re unsure about any image or product detail, please contact our team before ordering.

Changes to these terms

We may update these terms for future orders. The terms agreed when you placed an accepted order continue to apply to that order. You can keep or print a copy for your records.