ORDER COLLECTION
Collect your Camper Glass order from Torque Rooms
All Camper Glass order collections are from Torque Rooms, Main Street, Ashby Parva, LE17 5HS. Select Collection at checkout, then wait for your ready-to-collect notification by email and text before travelling. An order confirmation or invoice does not mean your order is ready.
Ask about your collection
BEFORE YOU TRAVEL
Three steps to collect your order
Choose collection when ordering, wait for confirmation, then travel to the confirmed Torque Rooms collection point.
Choose Collection at checkout
Select the Collection option when you place your order. If you have already ordered and want to change the delivery method, contact us with your order number first.
Wait for your ready-to-collect notification
We will email and text you when your order is ready. Follow the collection instructions and hours in that message. An automated invoice is for your records and is not a collection notification.
Collect from Torque Rooms
All Camper Glass order collections are from Torque Rooms, Main Street, Ashby Parva, LE17 5HS. Have your order number and ready-to-collect email available.
Torque Rooms, Ashby Parva
All Camper Glass order collections take place here. Wait for your ready-to-collect notification by email and text before travelling. An order confirmation or invoice does not mean your order is ready.
Use the postcode and location name when planning your journey, and have your order number and ready-to-collect notification available.
If you cannot collect as planned, contact Camper Glass so we can agree the next steps. For delivery and returns information, see our Delivery & Returns page.
Collection address
Torque Rooms Main Street Ashby Parva LE17 5HS
Collection hours
Follow the collection hours in your ready-to-collect notification by email and text. If the time or instructions are unclear, contact us with your order number before travelling.
Get directions to Torque Rooms (opens in a new tab)COLLECTION QUESTIONS
Before you set off
Can I collect as soon as I have placed my order?
Please wait for your separate ready-to-collect notification by email and text before travelling. Your order confirmation and automated invoice do not confirm that the goods are ready.
Where do trade customers collect their orders?
All collections, including trade-order collections, are from Torque Rooms, Main Street, Ashby Parva, LE17 5HS. Follow the instructions in your ready-to-collect notification by email and text.
What are the collection opening hours?
Follow the collection hours in your ready-to-collect confirmation. If you need to check a time before travelling, contact Camper Glass with your order number.
What if I cannot collect at the planned time?
Contact us with your order number so we can agree what happens next. Please check before making a different journey. See Delivery & Returns for the wider order policy.
ORDER SUPPORT
Delivery information and collection help
Use our delivery information for the wider order policy, or contact us if you need help with a collection.